We cannot refund or replace items that are lost or damaged during transit. Shipping costs are non-refundable.
Colortest gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for full refund within 30 days of the original purchase, if 30 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange. Returns of accessories will only be accepted with the original packaging intact. Refunds will be made in the form of the original payment. All music and media items, posters, digital downloads, sale, discounted and final sale items cannot be returned or exchanged. We are not responsible for damaged or lost items during transit. We cannot refund or replace items that are lost or damaged after shipping. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment. Please allow up to two weeks for your return to be processed.
Requests to exchange merchandise received as a gift can be sent to info@colortestmerch.com. You will be responsible for paying for your own shipping costs for exchanging your item.
SHIP YOUR RETURN
Colortest Attn: Returns / ARTIST NAME 4641 Shallowford Rd, Chattanooga, TN 37411
REFUND RELATED FAQ
How long does it take to receive my refund? Once you receive your email indicating your return has been processed, you can expect to receive your credit in two weeks.
Is there a return fee?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
What if an item arrives damaged?
You will need to file a claim with USPS, email us and we can provide your invoice for the claims process. We are not responsible for damaged or lost items after shipping. We cannot refund or replace items that are lost or damaged during transit.
What if I need to cancel or make a change to my order?
Reach out to us right away via phone with your order number Monday - Friday between the hours of 10 am EST – 6 pm EST. Do not send an email regarding cancellation or changes to orders that have already been placed. If cancellation requests are not received prior to order fulfillment, you must return the order prior to receiving a refund. Any orders containing pre-order items will be fulfilled after the date referenced on the pre-order item product description. Due to circumstances beyond our control, any pre-order dates referenced in product descriptions can't be guaranteed. Shipping costs are non-refundable.
Why was my order returned to your warehouse?
If the shipping address provided on your order is insufficient or incorrect, orders will be returned to our fulfillment center. If this happens, we will cancel and refund your order. Shipping costs are non-refundable. You will receive a notification that your order has been refunded and you can re-place your order at that time.
Do you ship internationally?
Yes. We ship to 241 countries, so chances are we ship to you! Depending on your country, international shipments may take up to 30 days to deliver. Unfortunately, tracking updates are limited on these shipments. In the event of extreme delays, it is best to contact your local postal service to determine if your package is being held during the customs clearance process. We cannot contact your local postal service for you. Shipping costs are non-refundable. Customers outside of the U.S. are responsible for any tax, duty or brokerage charges associated with shipping orders internationally.
